Shipping Policy
Delivery Information
We cannot wait for you to receive your new pieces. Here is everything you need to know about how we process, prepare and deliver your order.
Processing and Delivery Times
Order Processing
Once your order has been placed, we aim to process it within one to three working days. Orders placed from Monday to Thursday are often processed the next working day. Orders placed on Friday evenings or over the weekend will usually be handled the following Monday.
Delivery Time
After your order has been processed, your parcel will be on its way. Delivery usually takes between five and twelve working days, depending on your location.
We always do our best to get your order to you as quickly and smoothly as possible. If you ever have a question or need help, our customer care team is here for you.
How to Order
Shopping with Captiva Boutique is simple and easy.
Browse and Choose
Explore our collections and add your favourite pieces to your shopping bag.
Checkout
When you are ready, head to checkout and enter your delivery details. Please make sure your address is entered correctly, so your parcel can reach you without any delays.
Review and Confirm
Take a moment to review your order, delivery address and contact details before completing your payment.
Payment
Choose from our secure payment options, including:
Credit card, Visa, Mastercard, AMEX and Maestro
PayPal
Google Pay
Apple Pay
Once you click Complete Order and follow the payment steps, your order will be confirmed. If you experience any issues during checkout, please contact us and we will be happy to help.
Shipping Costs
Shipping is always free. No minimum spend, no hidden charges and no surprises.
Just our way of saying thank you for shopping with Captiva Boutique. 🇺🇸
Our Shipping Approach
We work carefully to keep our prices fair and our process as efficient as possible. To do this, orders may be prepared and shipped in batches.
This helps us reduce unnecessary waste while still making sure your favourite pieces are delivered to you safely and smoothly.
Track Your Order
Once your order has been processed, tracking details will become available online.
You can follow your parcel at any time through our Track Your Order page. Tracking information is usually available within two to three days after your order has been placed.
A Note on Delays
While we always do our best to deliver your order on time, occasional delays can happen due to courier delays, busy periods, weather conditions or factors outside our control.
If your parcel is taking longer than expected, please contact us and we will gladly look into it for you.
Need Help?
Our customer care team is always happy to help.
Monday to Saturday
9:00 AM to 6:00 PM Eastern Time